BottleRequest account deletion
In the BottleIQ app, submit an Account Deletion Request through the account-support workflow. You may also request deletion outside the app by emailing our privacy team from your registered account email address.
Use subject: BottleIQ Account Deletion Request. Include the email address associated with your BottleIQ account. Never send a password, sign-in code, or sensitive identity document in your first message.
How the request works
Send your request
Submit your request in BottleIQ or email the privacy team.
Verify ownership
We check that the request is associated with the correct account and may ask for additional verification.
Review and fulfill
Our support team reviews eligible account data, any retention obligations, and the appropriate deletion procedure.
Submitting a request does not instantly erase your account. BottleIQ uses an administrator-operated review and fulfillment process.
What data is included?
A verified account deletion request covers the account and associated personal data eligible for deletion, which may include your saved bottles and collection lists, wishlists, collection notes and purchase details, saved bottle photos, recognition records, and account profile.
Removing your collection information does not require deleting shared bottle catalog records used by other members.
What might be retained?
Some information may need to be retained where required for legal, security, fraud-prevention, transactional, or legitimate recordkeeping purposes. Service-provider backups may follow separate deletion schedules. We review such exceptions rather than promising immediate removal of every record.
If information must be retained, you can contact the privacy team to ask about the reason and applicable handling.
Questions or trouble accessing your account?
If you can't sign in, are unsure which email you registered with, or need help with a request, email us. We will need to verify account ownership before processing deletion.
Contact Privacy Support ↗